Website Support Plans

Website support to help you grow your online presence

Ensure that your website is always online and secure with website support that keeps your business ahead of the competition. Website care is a monthly investment that saves you time, money, and peace of mind in the long run.

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Website support dashboards on smartphone and laptop screens.

Don’t let a broken or hacked website cost you time + money.

What good is your website if it doesn’t function properly?

The risks of not properly maintaining your website can have serious consequences for your business, including financial losses, damage to your reputation, and decreased customer trust and loyalty. Website support services ensure that your site is always up to date with all the latest security & performance updates – and any issues are addressed as soon as they arise.

As a business owner, you already have enough on your plate and you don’t need to worry about keeping your website safe, secure, maintained, and updated.

Woman frustrated at computer.

Managed website support that lets you focus on running your business.

The advantages of hosting your site on our world-class cloud platform, and securely delivering your content to visitors far outweigh the cost of trying to do it yourself.

  • Managed Cloud Hosting

    All support plans include managed cloud hosting on private servers that are specifically configured for optimal WordPress performance.

  • Content Delivery Network

    A CDN is a network of servers that delivers web content to users based on their location. This reduces the time it takes for your website to load.

  • SSL Certificate

    An SSL certificate adds an extra layer of security and trust to your website. It also improves your search engine ranking & user experience.

  • Software Updates

    WordPress core & plugin updates are vital as regular security fixes are released when new threats and vulnerabilities are discovered.

  • Security Monitoring

    You'll have protection from hacks, malware, and other vulnerabilities that can compromise your website and damage your reputation.

  • Uptime Monitoring

    Your website will be monitored to ensure that it's online and accessible. If it does go down, we are alerted immediately and can take action.

  • Remote Backups

    If something goes wrong with your website, we can restore it to a previous point in time using a remote backup instantly.

  • Support Hours

    You can use your support time each month to have us make content updates to your website or attend to any issues that may arise.

  • Monthly Reports

    Get a monthly performance report to gain an understanding on how your website is performing to help you continually make improvements.

How it works

3 simple steps to get started with website maintenance and support services.

  • 1. Select a plan

    Pick the support plan that's best for your business or we can help you choose.

  • 2. Grant us access

    Just give us your login credentials and we'll get you set up for success.

  • 3. Enjoy peace of mind

    Our experts manage your website so you can focus on running your business.

Let's Get Started

Website Support Plan pricing

Get the support, security, and peace of mind you need so you can focus on growing your business.

  • Essentials

    Best for startups and small businesses who need hosting, backups, and security.

    99

    • Managed Cloud Hosting
    • Content Delivery Network
    • Auto-renew SSL Certificate
    • WordPress Core Updates
    • Monthly WP Plugin Updates
    • Weekly Off-Site Backups
    • Uptime Monitoring
    • Security Scanning
    • Malware Removal (Hourly)
    • 30 min. Support Time
    • Monthly Reporting
    • Strategy Calls
    • No Long-Term Contracts
    Choose Essentials Plan

  • Business

    Best for small businesses who need enhanced security and regular content updates.

    169

    • Managed Cloud Hosting
    • Content Delivery Network
    • Auto-renew SSL Certificate
    • WordPress Core Updates
    • Weekly WP Plugin Updates
    • Daily Off-Site Backups
    • Uptime Monitoring
    • Security Scanning
    • Malware Removal (Hourly)
    • 1 Hour Support Time
    • Monthly Reporting
    • Quarterly Strategy Calls
    • No Long-Term Contracts
    Choose Business Plan

  • Growth

    Best for established businesses who need priority support and a fully managed website.

    289

    • Managed Cloud Hosting
    • Content Delivery Network
    • Auto-renew SSL Certificate
    • WordPress Core Updates
    • Weekly WP Plugin Updates
    • Daily Off-Site Backups
    • Uptime Monitoring
    • Security Scanning
    • Malware Removal
    • 2 Hours Support Time
    • Monthly Reporting
    • Monthly Strategy Calls
    • No Long-Term Contracts
    Choose Growth Plan

* If you need more support time, additional hours can be purchased at a discounted rate for all support plan levels.

Frequently asked questions

If you have a question that hasn't been answered here, please contact us.

  • Do I really need to maintain my website?

    Yes, maintaining your website is crucial, much like maintaining a car. Imagine your website as a high-performance vehicle that drives your online presence. You wouldn’t drive that car for years without ever changing the oil or getting it serviced, as it would eventually lead to poor performance and costly repairs.

    Similarly, neglecting your website’s maintenance could result in security vulnerabilities, slow loading times, and a poor user experience. By investing in regular website maintenance, you’re essentially giving your “online vehicle” the care it needs to operate at its best, impress visitors, and stand out on the digital highway.

  • How often will my website be backed up?

    We perform regular backups of your website to ensure that your data is safe and secure. Backups are done daily or weekly to your cloud hosting server or secure remote storage, depending on your specific needs and care plan level.

  • What security measures do you implement for my website?

    Our security measures include regular security scans, firewall setup, malware monitoring, and SSL certificate management to safeguard your website from potential threats and vulnerabilities.

  • What website changes are included in support hours?

    Changes include any text or image change that will take us 30 minutes or less. This typically covers things like updating page content, adding a testimonials section or editing your menu items.

    These tasks do not cover advanced or custom features like an online shop or membership section. They also don’t cover graphic design tasks.

    Simply send us an email with clear instructions on the content you want to change on your website.

  • What is your turn-around time for updates?

    Typically 1-2 business days for most requests. Keep in mind, if you ask us at 4pm on a Friday – it might be Tuesday before we can get to them, it all just depends on when your request comes in and what it’s for.

  • Does unused support time rollover to the next month?

    We do NOT allow you to roll over support hours from month to month. Make sure you use up the time needed each month. Even if it’s the last day of the month for one request and the 1st of the month for the next, that’s totally fine with us.

  • What if I need work completed that is outside of the care plan?

    We can help you with all your website needs. If you have a task that is beyond what is included in your plan, simply let us know and we’ll create a separate quote for you. See everything we can do.

  • Can I cancel at any time?

    Yes you can. There are no lock-in contracts unless you have signed one as part of a project. Simply email hello@alliancewebdesign.com and we will cancel your payment subscription immediately. Please be aware that there are only a small number of website care plans available. If you cancel, it may be difficult to secure a new spot if you decide to come back.

Ready to get started on a website support plan?

Spend your time growing your business, not worrying about managing your website.

Let's Get Started